Refund Policy

Prepaid API credits

Unused balance is refundable within 14 days of the payment. Email us the order id and we refund the unused portion to the original payment method.

Credits you have already spent on API calls are not refundable, because the upstream model cost was already incurred. Your dashboard usage log shows exactly what was consumed.

Example: you top up 20 USD, spend 3 USD, and ask for a refund on day 5. We refund 17 USD.

After 14 days the balance stays valid and usable indefinitely, but is no longer refundable in cash.

Paid digital documents

Digital documents are delivered immediately at the moment of payment. Because delivery is instant and complete, they are not returnable in the ordinary sense, and by completing checkout you ask for immediate delivery and acknowledge this.

We nevertheless refund in full, within 14 days of purchase, if any of these apply: the download or reader page did not work for you and we could not fix it; the content differs materially from what the product page described; or you were charged more than once for the same order.

If you are simply not happy with a document, tell us anyway. For a purchase at this price we will normally refund rather than argue.

Duplicate and failed payments

A duplicate charge is refunded in full, always, with no time limit.

If a payment succeeded at your bank but your balance or download did not appear, that is our problem to fix, not a refund case. Send us the order id and we settle it manually. Payment callbacks are idempotent, so a repaired order is never credited twice.

How to request a refund

Email mingxinai@agentmail.to or 13426086861@139.com with the order id and the email address used at checkout. Nothing else is needed - no forms and no reason required for the cases listed above.

We review within one business day. Once approved, the refund is issued to the original payment method.

Card and Apple Pay or Google Pay refunds are processed by Creem, our merchant of record, and typically appear in 5 to 10 business days depending on your bank. Alipay and WeChat Pay refunds are usually faster.

Refunds are issued in the currency you paid in. If your bank applied a currency conversion or a foreign transaction fee, that portion is set by your bank and outside our control.

Chargebacks

Please email us before filing a chargeback. A chargeback costs us a dispute fee and takes months to resolve, whereas we can usually refund you the same day.

Accounts with an unresolved chargeback are suspended until it is settled.